81% of consumers are unsatisfied with their healthcare experience. Patients demand care on their own terms. This personalized approach may mean on-demand access, secure texting, price transparency, IoT, wearables, anything imaged or yet-to-be-imagined that reduces the friction in their health and care transactions. Where is an organization to start? All innovation journeys begin with a first step. Learn from other organizations that have adopted relatively simple add-on capabilities to begin to provide an improved consumer experience. This session focuses on first step solutions that can be implemented in as little as 90 days.