Session ID: 

Consumer Innovations in Less Than 90 Days

8:30am - 9:30am Thursday, February 14
Orlando - Orange County Convention Center


81% of consumers are unsatisfied with their healthcare experience. Patients demand care on their own terms. This personalized approach may mean on-demand access, secure texting, price transparency, IoT, wearables, anything imaged or yet-to-be-imagined that reduces the friction in their health and care transactions. Where is an organization to start? All innovation journeys begin with a first step. Learn from other organizations that have adopted relatively simple add-on capabilities to begin to provide an improved consumer experience. This session focuses on first step solutions that can be implemented in as little as 90 days.

Learning Objectives: 

  • Identify how business goals can be aligned with targeted innovation opportunities
  • Discuss consumer-friendly technology add-ons with low entrance barriers that can jump-start consumer-centric access models
  • Share real world use cases


Virtual Care Developer,
Mary Free Bed Rehabilitation
Senior Director,
Partners Healthcare Connected Health Solutions
Sr. Director eHealth,
Mount Sinai Hospital


IT Professional
Management Engineer and Process Improvement Prof.