81% of consumers are unsatisfied with their healthcare experience. Patients demand care on their own terms. This personalized approach may mean on-demand access, secure texting, price transparency, IoT, wearables, anything imaged or yet-to-be-imagined that reduces the friction in their health and care transactions. Where is an organization to start? All innovation journeys begin with a first step. Learn from other organizations that have adopted relatively simple add-on capabilities to begin to provide an improved consumer experience. This session focuses on first step solutions that can be implemented in as little as 90 days.
Identify how business goals can be aligned with targeted innovation opportunities
Discuss consumer-friendly technology add-ons with low entrance barriers that can jump-start consumer-centric access models