Session ID: 
183

Chief Experience Officer: New Leader Driving Innovation to Transform Healthcare

6:00pm - 7:00pm Wednesday, March 7
Las Vegas - Venetian Convention Center
Delfino 4002

Description

A new cadre of healthcare executives, Chief Experience Officers (CXOs), are driving innovations to improve communication, patient engagement, staff resiliency, and much more. Gaining prominence in healthcare organizations around the country, these change agents are creating sustainable system transformation that delivers optimal care to patients and families while empowering care teams and staff to achieve their highest healing potential. This speaker will present the hospital’s strategy for building The Office of Patient Experience and discuss how this academic research center is restoring human connections using mobile communication technology, building trusted relationships, and reconnecting people to purpose.

Learning Objectives: 

  • Define the role of the Chief Experience Officer in healthcare and outline the attributes that make this emerging c-suite executive successful
  • Describe how to unify quality, safety, efficiency and experience strategies; and discuss who to engage in multi-disciplinary teams by getting to the heart of what they do
  • Analyze the impact that physician and nurse burnout has on patient care, safety and satisfaction; and discover ways to restore people to purpose, increase resiliency, and optimize performance
  • Recognize the power of capturing patient, family and staff voice; and discuss ways to co-design innovations with these stakeholders to improve the healthcare experience for all
  • Explain how healthcare technology is essential to elevating care team communication, improving workflows, engaging patients, families and staff, and hard wiring processes that drive better experiences for all

Speaker(s): 

Chief Experience and Innovation Officer,
University of Chicago Medicine
Continuing Education Credits: 
ABPM
1.00
ACHE
1.00
CAHIMS
1.00
CME
1.00
CNE
1.00
CPHIMS
1.00

Audience: 

CIO, CTO
C-Suite
Nurse, CNO, CNIO

Level: 

Introductory

WHERE THE WORLD
CONNECTS FOR HEALTH