Session ID: 

Bring Digital to Life

12:00pm - 1:00pm Tuesday, February 12
Orlando - Orange County Convention Center


As the demand for improved hospitality in healthcare grows, so grows the need to improve the overall experience for its consumers. People come to healthcare organizations in need of help, yet the complex and interwoven nature of healthcare creates consumer journeys filled with gaps, inconsistencies and barriers. At Jefferson, we cater to a wide array of consumers--patients, caregivers, students, physicians, donors, government organizations, communities and our own staff. For them to feel truly considered, we utilize digital solutions to provide a more substantial, meaningful and human experience. Walking the audience through a typical healthcare consumer- journey, we will highlight common gaps in their experience, opportunities to address those gaps and examples of how The Digital Innovation & Consumer Experience (DICE) Group at Jefferson develops solutions on multiple innovative platforms to transform their consumers’ journeys.

Learning Objectives: 

  • Identify the current state of a healthcare consumer journey and how digital platforms and solutions can enhance these journeys and make them more meaningful
  • Illustrate opportunities for innovative change within which health systems can provide better care
  • Share how innovative solutions developed by The DICE Group have transformed our consumer journey
  • Demonstrate the advantages of gaining consumer trust and support from a business perspective


Chief Digital Officer and SVP, Tech Innovation and Consumer Experience ,
Thomas Jefferson University and Jefferson Health
Digital Experience Designer,
Thomas Jefferson University Hospital


Chief Quality, Chief Clin Transformation Officer
Consumer Groups