Session ID: 
245

Best Practices for Helpful Healthcare Chatbots

11:30am - 12:30pm Thursday, March 12
Orlando - Orange County Convention Center
W311A

Description

In the last few years, smart, algorithm-powered text or voice-based interfaces have entered the scene and are beginning to take their place in healthcare. Technological advancements, combined with generational shifts in attitudes toward personal health, have helped the healthcare chatbot gain some customer acceptance. However, not all health bots are developed equally, and not all get the same results. According to a 2016 study, Accenture estimates that lack of patient adoption could lose a hospital more than $100 million annually. With all the potential for healthcare chatbots, the future of the technology is clearly on the line. The window for getting it right is narrowing, and the time to fix usability is now. For this presentation, design and usability expert Lisa Mason will discuss the right way to develop, test, and gain patient trust, and make solid recommendations for moving chatbots forward.New Arrivals

Learning Objectives

  • State the key applications for chatbots in enhancing the patient experience
  • Describe the essential “dos” and “do nots” for effective chatbot usability
  • Adapt the core recommendations of this presentation to improve chatbot development by other health systems or digital innovation teams

Speaker(s)

Director of Product Planning and User Research,
Providence St. Joseph Health

Continuing Education Credits

ABPM
1.00
ACHE
1.00
CAHIMS
1.00
CME
1.00
CNE
1.00
CPHIMS
1.00

Audience

CIO/CTO/CTIO/Senior IT
CEO, COO
Physician or Physician’s Assistant

Level

Intermediate