For healthcare to be truly about health, the industry must value the whole person. Doing so will take more than just pursuing “value-based care”; it will also take caring based on values. Focusing only on symptoms devalues the person. A patient with multiple chronic conditions may be unable to manage those conditions well without support, which could include extended care coordination, housing, transportation, nutritional support and energy assistance. Santa Clara Valley Health and Hospital System, a large safety net organization in California, designed and implemented specific strategies to address the social, clinical and behavioral needs of their high-risk Medi-Cal beneficiaries. Their program is part of an effort sponsored by the State of California deemed “whole person care.” This session will provide an inside look at how a facility with more than 90% Medicaid patient population learned to apply whole-person care principles to improve outcomes and decrease costs.
Discuss the connection between value-based care and whole-person care
Describe successes and lessons learned of a large safety net hospital in implementing whole person care principles
Apply the lessons learned by this large safety net organization to their own organizations