Session ID: 
228

Benchmarking and Iterative Usability Testing: A Case Study

1:30pm - 2:30pm Thursday, March 8
Las Vegas - Venetian Convention Center
Marcello 4405

Description

This topic is based on the work that the Veterans Health Administration (VHA) Human Factors Engineering (HFE) team did for VHA’s Office of Connected Care over a 14-month period to assist with the design of the new My HealtheVet (MHV) Patient Portal. This speakers will cover the benefits of combining benchmarking studies with iterative user testing during website design to provide rapid feedback in concert with agile sprints. This session will describe the three parts involved in the process: 1) the creation and execution of a baseline usability test (UT), 2) iterative testing using targeted, quick studies in step with the Agile cadence, and 3) periodic summative usability testing leveraging baseline benchmarks to measure changes in Veterans’ effectiveness, efficiency, and satisfaction.

Learning Objectives: 

  • Describe a new approach to research design questions within the Agile, two-week sprint cycle, and the challenges faced
  • Show examples of quick study questions and describe how the testing was designed to answer those questions
  • Show before and after examples of usability improvements implemented in response to quick study findings and recommendations
  • Describe the importance of benchmark testing to document the end-to-end effectiveness of those improvements
  • Summarize the major benefits of the integrated quick study/benchmark testing approach

Speaker(s): 

Human Factors Engineer,
ArcSource Group, Inc.
Usability Specialist,
Department of Veterans Affairs
Continuing Education Credits: 
ABPM
1.00
ACHE
1.00
CAHIMS
1.00
CME
1.00
CNE
1.00
CPHIMS
1.00

Audience: 

C-Suite
Project Manager
Senior IT Executive

Level: 

Intermediate

WHERE THE WORLD
CONNECTS FOR HEALTH