Session ID: 
246

Balancing Leading Performance Indicators to Improve Patient Access

3:00pm - 4:00pm Thursday, March 8
Las Vegas - Venetian Convention Center
Palazzo B

Description

Healthcare organizations strive to provide quality outcomes for their patients. In doing so, it is imperative they understand that access to timely care is not only necessary for patient satisfaction but also for quality outcomes. We as healthcare professionals do not want our patients to wait longer for care while they are ill, or worse, let an illness progress further and risk a poor health outcome. Healthcare organizations can use leading performance indicators to proactively manage patients’ access to care so that the right service is available when needed by the patient. In doing so, managers can pinpoint issues with access before a negative impact occurs. At the VA, Access is a top priority. Therefore, we are developing an executable plan that measures and monitors key performance indicators to inform all levels of the VA regarding how well we are achieving access for our Veterans.

Learning Objectives: 

  • Describe the complexity of patient access
  • Discuss the importance of leading key performance indicators that identify access success
  • Explain the proactive management and measurement of analytical techniques to improve patient access

Speaker(s): 

Director, Healthcare Value and Effectiveness,
Department of Veterans Affairs
Continuing Education Credits: 
CAHIMS
1.00
CME
1.00
CNE
1.00
CPHIMS
1.00

Audience: 

C-Suite
Management Engineer and Process Improvement Prof.
Physician, CMO, CMIO

Level: 

Intermediate

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