Session ID: 
20

AI and Patient Experience: A Balancing Act

10:30am - 11:30am Tuesday, March 10
Orlando - Orange County Convention Center
W303A

Description

Healthcare organizations must recognize a key difference between patients and “consumers.” That difference is the unique relationship people have with their healthcare providers. While patients do want consumer-like conveniences and personalization, hospitals and health systems must strike the right balance between technology and human interaction to ensure patients feel valued as individuals. This puts the onus on healthcare organizations to anticipate patients’ needs based on data. During this session, Kevin Pawl, Senior Director of Patient Access at Boston Children’s Hospital and Nagi Prabhu, Chief Product Officer at Solutionreach, will invite attendees to examine how to integrate AI into patient communication in ways that enhance and personalize the patient experience. By sharing challenges and opportunities identified at Boston Children’s, they will help attendees develop communication and access strategies that strengthen the patient/provider relationship.

Learning Objectives

  • Evaluate the role of AI-powered patient communication technologies in improving patient access and experience
  • Identify change management strategies to build staff and patient confidence in an AI-driven patient communication strategy
  • Develop patient and family communication technology strategies that strengthen the patient/provider relationship
  • Assess AI technology use cases that help address patients’ communication access and experience needs

Speaker(s)

Senior Director of Patient Access,
Boston Children's Hospital...
Chief Product Officer,
Solutionreach

Continuing Education Credits

ABPM
1.00
ACPE
1.00
CAHIMS
1.00
CME
1.00
CNE
1.00
CPHIMS
1.00
PDU
1.00

Audience

CIO/CTO/CTIO/Senior IT
Chief Quality, Chief Clin Transformation Officer
Consumer Groups

Level

Intermediate