Frequently Asked Questions (FAQs)

Conference Registration

Where is the 2020 HIMSS Global Health Conference located?
In Orlando, FL at the Orange County Convention Center, West Building.

When is the early bird registration deadline? 
Monday, December 16, 2019 (11:59 pm CST).

I registered, but have not received a confirmation. How do I get another one sent to me?
Please request by email to  You may also call the HIMSS registrar, CompuSystems, at (855) 326-8342 to request a confirmation letter.

I registered, but I'd like to add additional events to my registration. How can I do that?
You can return directly to the registration website to edit your current registration by using the email address and log in you designated. You may also email CompuSystems at or call at (855) 326-8342 to update your registration.

Is there an age limit at the HIMSS conference or events?
Yes. All registrants, including spouses or guests, must be 21 years of age or older to attend any portion of the HIMSS conference and events.

What is the address to mail checks to? 
Make checks payable to*:
6923 Eagle Way
Chicago, IL 60678-1672

* Please reference your registration confirmation number on your payment.

I'm a first-time attendee; do you have any tips for me?
Plan to join in on our complimentary preconference webinar this winter, dates and times to be determined. 

You may also sit in on one of our First-Time Conference Orientation Sessions on-site.  These sessions will take place on Monday, March 9 from 12:00 pm – 1:00 pm EST or Tuesday, March 10 from 10:30 am – 11:30 am EST.

Learn about these tips and more for first-time attendees here

I need a letter in order to obtain a Visa. Whom do I contact?
You may request a Visa during the online registration process, and will be prompted after your enter your country.  

Is the Awards Gala included in the fee for conference? 
No. The Awards Gala is not included with the registration fee and is a paid optional networking event.

Do HIMSS members have to be registered for the convention before they can book their hotel in the HIMSS block?
No. Hotels can be booked at the HIMSS rate before registering for the convention. We encourage booking in advance as hotel rooms fill up fast. Book your hotel now.

OnPeak is the official HIMSS Housing Bureau. All reservations should be made directly through onPeak.

What do I need to do to qualify for the student rate?
To qualify for the student rate, you must submit proof of enrollment during the online registration process.  Accepted documentation includes:

  • Copy of registrant's current class schedule
  • Copy of University transcript (student ID alone is not an acceptable form)
  • Other enrollment documentation from the institution on University letterhead signed by department chair or other school official

Individuals requesting the student rate may not hold a full-time equivalent (FTE) position in the fields of healthcare information and management systems.  Individuals must also be formally enrolled in, but not limited to, a: certificate, associate, undergraduate, graduate, postdoc or fellowship, or residency program in the fields of healthcare information and management systems.

Please note, your badge will state “Student” at the bottom. 

I registered as a Speaker, what happens next?
Your registration will be placed in a Pending status until approval is received by HIMSS Staff for verification. You will hear from the HIMSS Professional Development staff if more information is needed to process your request. Once your status has been verified you will receive a separate notice of confirmation. Your registration is not complete until you receive a verified confirmation email.

Symposia/ Workshop/Specialty Programs/ Exhibit Hall

May I register for the education and exhibit hall separately?
Yes. You may opt for a single day registration, which allows access to all education sessions and the exhibit hall on Tuesday, Wednesday or Thursday. You may also register for an exhibit hall pass that includes admittance to the exhibit hall on Thursday only. Please note: the HIMSS exhibition floor is not open on Friday.

Does my HIMSS conference registration include admittance to Monday educational programs?
No. There is an additional fee for all Monday programs.

Can I register for an optional educational program and/or symposium and NOT the HIMSS Conference?
Yes. These selections are available on their own under Optional Events on the registration site by selecting “Events Only” as your registration type. 

Spouse or Guest Registration

Can I bring a spouse or guest to the program?
Yes. However, guests and spouses must be at least 21 years old and must register for the full conference, daily registration or optional events only in order to attend any function.

Is there a special guest category for spouses in advance or onsite?
No. Spouses/guests have to register as full conference, daily registrants or exhibit hall only to gain access.  Additional tickets can be purchased for special events, such as the Awards Gala or Thursday Night Event. 

Cancellation Policy/Refunds/Payment Adjustments/Substitutions

What is the cancellation policy for full conference registrations, exhibit hall only passes, single day registrations, events only and preconference symposia and workshops? 
On or Before Monday, February 10 2020: These registrations, less a $100 cancellation fee, are refundable only if submitted in writing to

After Monday, February 10, 2020: Registrations and cancellations received after February 10 are not refundable.

  • You cannot reinstate a registration after you cancel it.
  • HIMSS membership fees are non-refundable and non-transferable.  

Please note:  Registration cancellations will not automatically update your hotel reservation. (Please refer to the Hotel Cancellation and Refund Policy here).

When will I receive my refund? 
If you cancel and are entitled to a refund, expect the refund within 3 to 5 business days. Registrations must be charged to Visa, MasterCard, American Express or Discover.  Wire payments and checks are also accepted. No purchase orders are accepted. All refunds will be issued back to the original payment type.

What is the policy for checks that are received after any of the published cut-off dates?
We will accept any checks received up to a week after the published cut-off date at the previous price. After that, they will be keyed as a balance due at the current rate.

What if a registrant cancelled and calls the next day to reinstate their registration?
HIMSS does not allow cancelled registrants to reinstate their original registration. They must re-register again at the rate for that time and provide new payment.

I can no longer attend the conference. Can I send a substitute?
Yes. However, the substitute must pay any difference in registration rate based on membership status.  Your substitute must first register themselves and pay the fee associated with their registration.  Once this is complete, please send the substitute's registration ID to the HIMSS registrar, CompuSystems, at  Your account will be cancelled and your fee refunded. If the substitution takes place on-site, the substitute must bring a letter on company letterhead verifying the substitution.

Certification: CAHIMS and CPHIMS

What is the cut-off for the CPHIMS and CAHIMS Exam registration? How is the Exam registration handled after the cut-off has passed?
CPHIMS and CAHIMS Exam registrations will be accepted through online registration until Friday, March 6, 2020. Exam fees are outlined in the table below. Exam fees are non-refundable and non-transferable to another person or another administration. No Exam registrations will be accepted after Friday, March 6, 2020.

Member TypeCPHIMS ExamCAHIMS Exam

HIMSS Organizational Affiliate Member



HIMSS Member, Corporate Member or Student Member






(HIMSS Chapter Only Members are not eligible for the Member rate.)

How many CME credits are provided and for what courses?
For information about continuing education credit hours, including CME, please visit the Continuing Education page.  Questions can be directed to Jan Lugibihl at