9:10am - 10:00am Monday, March 9

Location & Room

Orlando - Rosen Centre
Rosen Centre Grand Ballroom C
Additional Registration
Extra Fee

Patient satisfaction and engagement are keys to better care, and as consumerism continues to transform healthcare, engaging patients and providing a great experience is, increasingly, a marketplace differentiator. But getting it right is easier said than done.

With that as the starting point, in this opening leadership panel, our experts discuss the state of the industry for patient engagement and experience. Where are we seeing the most success? What are the barriers to improvement and cultural change? What are some of the undiscussed topics? What are the best practices and lessons learned for leveraging technology to drive success?

Chief Experience Officer,
Cleveland Clinic Health System
CMO and Editor,
Enlightening Results
VP, Healthcare & Patient Experience,
Healthcare Principal,
Ringcentral, Inc.
Director, Product Management - Experience Solutions,
Change Healthcare