11:30am - 12:00pm Monday, March 9

Location & Room

Orlando - Rosen Centre
Rosen Centre Junior Ballroom F
Extra Fee

Collecting patient self-pay, maintaining financial benchmarks and keeping patients loyal don't have to be mutually exclusive. In fact, since many people now weigh affordability and convenience equally with quality care outcomes, successful health systems are those that differentiate by appealing to patients as retail consumers. Hear best practices from UPMC Pinnacle in Pennsylvania, including price transparency and proactive engagement  that keep patients returning to while contributing to the health system's bottom line performance.

System VP, Revenue Cycle,
UPMC Pinnacle