Session ID: 
9:55am - 10:35am Monday, March 9

Location & Room

Orlando - Rosen Centre
Rosen Centre Junior Ballroom F
Extra Fee

As patients’ out-of-pocket costs of care rise by double-digit percentages, the need for a highly transparent and highly effective patient financial services approach has never been more critical. To fully engage patients, revenue cycle teams must elevate training to prepare revenue cycle staff for increased pushback on hospital pricing. They also must develop new approaches to preservice communications and collections and provide greater flexibility around payment. Find out how Atrium Health supercharged its patient financial services approach and decreased customer service response times by 67 percent, decreased bad debt by 8 percent, and increased payment plan participation by 52 percent.

Vice President, Revenue Cycle Management,
Atrium Health