12:00pm - 1:00pm Friday, March 13

Location & Room

Orlando - Orange County Convention Center
W300
With over 7.6 million visits a year and subsequent operational challenges, access to care is a known pain point for many healthcare systems across the nation and has been a particular area of focus for Cleveland Clinic. Ideal access to care allows patients to see the right doctor, at the right time and at the right place. This could not be more crucial for cancer patients, where every day waiting has significant health consequences. This presentation will share findings from a human-centered design approach that engaged patients and employees in identifying pain points, developing concepts, and prioritizing solutions to alleviate the uncoordinated hurdles and stage gates to accessing care. We will share how interconnected solutions including technology is providing patients and employees the tools and resources needed to access care.
Speakers: 
Clinical Psychologist, Director, Design and Best Practice, Office of Patient Experience,
Cleveland Clinic
Program Manager, Department of General Surgery,
Cleveland Clinic
Continuing Education Credits: 
ABPM
1.00
CAHIMS
1.00
CME
1.00
CNE
1.00
CPHIMS
1.00