4:00pm - 5:00pm Wednesday, March 11

Location & Room

Orlando - Orange County Convention Center
W204A
The session highlights how Physicians of Southwest Washington reduced their ED utilization to optimize the quality and cost of care. To keep delivering quality care with seamless patient experiences, the organization looked at ED utilization as an opportunity to enhance financial outcomes and serve patients better. By leveraging insights from the aggregated ADT feeds, PSW could identify gaps and access issues across their network, and track the ED utilization times across the network along with simplifying the creation of care management referrals. Patients discharged from the ED were reached out to within 48 business hours of discharge to assist with transitions of care, while using the opportunity in the correct circumstances to provide details on an appropriate level of care and alternate facilities, such as urgent care or walk-in clinics. With data-driven care management, along with prompt patient outreach, PSW was able to decrease their ED utilization by 8% from 2017 to 2018.
Speakers: 
Chief of Digital Health,
Physicians of Southwest Washington
Chief Nursing Officer,
Physicians of Southwest Washington
Continuing Education Credits: 
ABPM
1.00
ACHE
1.00
CAHIMS
1.00
CME
1.00
CNE
1.00
CPHIMS
1.00