What happens when the HCIT professional becomes the patient? Laura Jantos was a partner in a management consulting firm leading its HCIT practice when a snowboarding accident left her with a traumatic brain injury (TBI) and significant cognitive impairments. She has spent the past eight years trying to navigate the healthcare system in support of her own recovery efforts while struggling to use the very technology and processes she helped organizations implement. A second TBI in 2018 necessitated a new recovery journey. This time, using consulting strategies, she quantified the effort required by a person with TBI to engage with the healthcare system. Learn from her the easy fixes that every healthcare system should be making to improve patient engagement, increase revenue, achieve better outcomes, and understand opportunities for HCIT to support patients with chronic conditions that include cognitive, vestibular, sensory, and behavioral challenges.