2:15pm - 2:45pm Monday, February 11

Location & Room

Orlando - Rosen Centre
Rosen Centre Grand Ballroom C
Extra Fee

Millions of patients have and want access to their health information. Recognizing this, healthcare organizations are working diligently to deliver thoughtful information and education. Yet a critical question remains: How should healthcare organizations provide this information so that it’s useful and meaningful to patients?

The Cleveland Clinic sought to better understand its patients’ preferences by conducting in-depth interviews related to how it documented sensitive diagnoses, the “problem list,” and the after visit summary. 

This presentation will share findings from the study including patients’ suggestions for best practices in documenting and communicating their information. 

Clinical Psychologist, Director, Design and Best Practice, Office of Patient Exp,
Cleveland Clinic