2020 HIMSS Global Health Conference and Exposition Attendee Hotel Policies

Hotel Requests

Contracted HIMSS rates are available until Wednesday, February 12, 2020.  You may still book rooms through the HIMSS website after this date, however, the HIMSSS rate is not guaranteed and rooms are based on availability. 

How to Contact onPeak

(877) 517-3038 (Domestic)
+1 (312) 527-7300 (International)
Monday – Friday 8:00 a.m. to 5:00 p.m. CST


Expect an acknowledgement from onPeak to be e-mailed to you within three business days from receipt of your housing request. This acknowledgement serves as a notification that onPeak has received your request form and has assigned you a hotel. It is also confirmation of your hotel room/reservation. You will receive a reminder confirmation from onPeak two weeks prior to the conference.

Deposit Policy and Payment

You have two options for submitting a deposit.

Deposit by Credit Card

Booking your hotel room(s) through HIMSS provides you with the best rate guarantee, peace of mind, complimentary guestroom internet and no hidden resort fees. Reservations must be guaranteed with a major credit card at the time of booking. Your credit card will not be charged until Wednesday, February 12, 2020, so you can make changes to your reservation without penalty any time before Wednesday, February 12, 2020. On or shortly thereafter the hotels will charge your card for the number of nights you have reserved (full length of stay). After this date, the deposit is non-refundable. Should you need to change your form of deposit, please do so prior to Wednesday, February 12, 2020 to ensure the hotel charges the correct card.

Deposit by Check or Wire Transfer

At the time of reservation, a check or money order may be submitted (made payable to onPeak). If using a check or wire transfer for deposit, the funds must be received by Wednesday, January 8, 2020. All bank fees are the responsibility of the sender, not onPeak. After Wednesday, January 8, 2020, only credit cards will be accepted.


Reservations may be canceled in their entirety or changes to arrival and departure dates are allowed until Wednesday, February 12, 2020 without charge. After this date, the room nights held are subject to full prepayment that is non-refundable. 

Substitutions/Arrival or Departure Changes/Early Arrival

Changes to arrival and departure dates may be made up until Wednesday, February 12, 2020 without penalty.

Change in Hotel

You may transfer hotels until Wednesday, February 12, 2020 without penalty. After this date, changing from one hotel to another is considered a cancellation and rooms nights held are subject to full prepayment that is non-refundable and this may result in being charged by both hotels.

Please Note:  All hotels are providing the actual lodging and affiliated services and are responsible for the condition and service at their properties.  Neither HIMSS nor onPeak bear any liability for actions or conditions within the sole control of the hotels.