User Experience Forum

The theme of the HIMSS18 UX Forum is "Building a 21st Century Healthcare Consumer Strategy". The event explores and draws from disruptive ideas, the latest innovations, and the most prominent challenges shaping user experience and consumer behavior in health care and beyond. Gain practical insights from thought leaders as they weigh in on "high touch" and "high tech" user-centered design techniques through an inspired mix of thought-provoking ignite talks, master classes, and real-world case studies. Discover actionable takeaways to improve your customer's experience of your product or service and learn how build both a 21st century consumer strategy and an exceptional experience to earn loyalty of patients as they don new roles of "consumers" and "partners" in today's era of value-based care and consumerism.