Consumerization of Health Forum

March 9, 2020 | 8:30 am - 4:00 pm
Location: OCCC / W209

Cost $400 Additional Registration.

During this deep-dive, learn what technologies and strategies provider organizations have deployed to build loyalty and a competitive advantage by giving consumers the same control and confidence they experience in the rest of their lives. As patient/consumer desires continue to shape the direction of healthcare, the very nature of patient care will transform. Join the conversation on Twitter with #HealthConsumer

Key takeaways:

  • The ‘retailing’ of health
  • Tactics and technologies for personalization and engagement
  • Case studies on ‘consumerized’ approaches offering convenience, real-time insight, simplicity and interaction (e.g., on-demand services)
  • Best practices from other industries applied to health (retail, financial, agriculture, etc.)

Remember to add this forum to your HIMSS20 registration. HIMSS20 registration is not required to purchase this forum.

Registration Info

Monday, March 9

8:00AM - 8:30AM EDT
8:30AM - 8:35AM EDT
Session id: 
8:35AM - 8:45AM EDT
8:45AM - 9:15AM EDT
9:15AM - 10:00AM EDT
10:30AM - 11:00AM EDT
11:00AM - 11:30AM EDT
11:30AM - 12:00PM EDT
12:00PM - 12:30PM EDT
12:30PM - 1:30PM EDT
1:50PM - 2:10PM EDT
2:30PM - 2:50PM EDT
3:00PM - 3:25PM EDT
3:25PM - 3:55PM EDT
3:55PM - 4:25PM EDT

Ryan Howells
Ryan Howells
Program Manager, CARIN Alliance, Principal
Leavitt Partners

Lygeia Ricciardi
Lygeia Ricciardi
Chief Transformation Officer


Viraj Patwardhan
Viraj Patwardhan
Vice President, Digital Design And Consumer Experience
Thomas Jefferson University Hospital


Neil Gomes
Neil Gomes
Chief Digital Officer & EVP Tech. Innovation
Thomas Jefferson University And Jefferson Health


Emily Kagan-Trenchard
Emily Kagan-Trenchard
VP, Digital & Innovation Strategy
Northwell Health

Susan Hutfless
Susan Hutfless
Assistant Professor
Johns Hopkins University