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InTouch Health

New products
Goleta, CA 93117
Booth(s):  3573, MP42

About

InTouch Health provides the world’s most secure, reliable, and scalable telehealth network, connecting physicians and patients anytime, anywhere along the patient journey with a single user ID and password. We are a trusted partner to more than 130 hospital systems across the globe, including many of the top 50 health institutions due to our unequaled physician satisfaction ensuring rapid adoption and high utilization – the cornerstones of ROI for health systems.

New Product/Service

InTouch Operating System

Press Releases

SANTA BARBARA, Calif., January 4, 2018 – InTouch Health, the leading enterprise telehealth platform, today announced that it has entered into a definitive agreement to acquire TruClinic, a web-based telemedicine provider based in Salt Lake City, Utah, specializing in direct-to-consumer virtual care solutions. Through the acquisition, InTouch Health expands its existing portfolio to deliver a full range of virtual care programs to healthcare providers, enabling continuity of care between physicians and patients. Terms of the transaction were not disclosed.

“We are thrilled to welcome TruClinic to the InTouch Health family. TruClinic is the perfect addition to the InTouch Health Platform, which will soon offer health systems home-to-home virtual care solutions,” said Joseph M. DeVivo, InTouch Health Chief Executive Officer. “By bringing InTouch Health and TruClinic together – already two of the top-rated telehealth companies according to KLAS – we will reshape the way healthcare systems look at virtual care and ultimately the way they can interact with their patients. This acquisition puts InTouch Health firmly in a leadership position with a breadth of technologies and a Network unrivaled by any other telehealth provider.”

Historically, telehealth providers offer only a solution for a segment of the patient care continuum. This has forced health systems to acquire and integrate solutions from multiple vendors, often creating interoperability challenges for physicians to care for their patients as well as data management continuity for health systems. InTouch Health will incorporate TruClinic’s software into its offering such that patients can now initiate and receive a consult with their health system physician from their home, further extending InTouch Health’s unified telehealth solution across the continuum of care, and solving this frustrating problem for physicians. 

The combined solution from InTouch Health and TruClinic will empower health systems to provide virtual care using their own internal physicians or by leveraging InTouch Health’s national network of contracted physicians if needed, offering healthcare systems a choice and full control in how they virtually care for patients.              

“TruClinic is a configurable and modular telehealth software platform designed with the flexibility to be applied in any physician’s office. TruClinic allows healthcare providers to stand up a virtual clinic that conforms to their own unique workflows,” said Justin Kahn, TruClinic founder and chief executive officer. “TruClinic’s software is easy to use, affordable and scalable –  which allows our customers to use the technology to conform to any use case, workflow, or subset of patients. We are thrilled to become part of InTouch Health to provide a comprehensive option to customers looking to expand into direct-to-consumer solutions.”

TruClinic will be merged with InTouch Health and brought to market under the leadership of Steve Cashman, recently appointed EVP of Marketing and Consumer Solutions.

“TruClinic is commercially available and we look forward to working immediately with health systems to implement virtual clinics worldwide,” Cashman said.

About InTouch Health

InTouch Health, the top-rated vendor in KLAS Research’s Telehealth Virtual Care Platforms 2017 performance report, provides its world class, 24/7 monitored InTouch Telehealth Network, comprised of regulated telehealth systems, clinical workflow solutions and software, and managed services to hospitals and healthcare systems for the delivery of clinical care, anytime, anywhere. Today, InTouch Health supports more than 175 health systems, 7,700 registered network users, and 1,780 care locations around the world as they deploy telehealth programs across their enterprises. InTouch Health has surpassed 1.6 million network sessions, which includes 940,000 telehealth virtual care sessions over the InTouch Telehealth Network, and is forecasted to manage more than 300,000 clinical sessions in the next year. To learn more, please visit: www.intouchhealth.com

About TruClinic

TruClinic, rated atop KLAS’ Telehealth Virtual Care Platforms 2017 performance report, provides web-based telemedicine solutions for providers and organizations in the healthcare industry. The company offers a secure, high definition video communication system, as well as a suite of practice management products that extend the reach of healthcare practices. TruClinic's mission is to make telemedicine available to everyone by providing simple, secure, and convenient solutions.

SANTA BARBARA, Calif., January 25, 2018 – InTouch Health, the leading enterprise telehealth platform, today announced partnerships with North Carolina-based Mission Health and Pennsylvania-based Jefferson Health to jointly develop new telehealth solutions to improve patient access and quality of care while reducing overall healthcare costs.

After years of working separately with InTouch Health, Jefferson Health and Mission Health will be sharing learnings from past projects and working together to design mutually-beneficial and innovative telehealth programs to address their most pressing healthcare needs. Over five years, the partners will continue their commercial relationships and identify new areas – primarily within acute care and outpatient care – where providers can use telehealth technology to streamline access to care and increase care coordination. Leveraging the scalable InTouch Telehealth Network, a collaborative team from all three organizations will work to develop software and systems applications to support these goals for use by Jefferson, Mission, and the broader healthcare market nationwide.

InTouch Health will work with both health systems to create virtual care models across 10 identified use cases, including stroke, sepsis, and acute heart failure. Once developed, those care models will be tested at Jefferson Health, primarily an urban setting, and Mission Health, primarily a suburban/rural setting, to ensure the care pathways and supporting technologies improve patient access and quality of care and are applicable across markets and geographies.

“Mission Health is a committed and recognized leader in quality and innovation, and we strive to provide the most advanced and efficiently delivered care possible for all of our patients – no matter their location,” said Ronald A. Paulus, MD, President and CEO of Mission Health, a Top 15 Health System for five of the past six years. “In the mostly rural and mountainous counties of western North Carolina, technologies like the InTouch Telehealth Network allow our patients and communities to have the same access to state-of-the-art, highly specialized care as patients in large cities.”

“Jefferson prides itself on being a 194-year-old institution behaving like a start-up company by understanding that innovation and technology will drive improved access and outcomes for patients,” said Stephen K. Klasko, MD, MBA, President and CEO of Thomas Jefferson University and Jefferson Health, a 14-hospital, Philadelphia-based health system that is listed as the 16th-ranked hospital in the country by U.S. News & World Report. “By partnering with InTouch, we are leveraging their technology and bringing it to our patients, allowing them to access our specialized physicians when and where they need them.”

“InTouch Health is thrilled to work with Mission Health and Jefferson Health – two leading healthcare institutions – to further advance the capabilities of telehealth to improve health systems’ ability to virtualize the delivery of care,” said Joseph M. DeVivo, InTouch Health Chief Executive Officer. “We look forward to discovering new ways telehealth can help innovate healthcare to drive efficiencies that will improve quality of care and increase both patient and physician satisfaction.”

Prior to this collaborative effort, Jefferson Health had a long-standing relationship with InTouch Health, leveraging the company’s telestroke solution for close to 10 years and serving 30 hospitals in the Jefferson Neuroscience Network. Mission Health has also had a long-standing relationship with InTouch Health providing telehealth services throughout western North Carolina, including one of North Carolina’s longest standing telestroke networks as well as telepscyhiatric, tele-hospitalist, and tele-neonatology programs. 

About InTouch Health

InTouch Health, the top-rated vendor in KLAS Research’s Telehealth Virtual Care Platforms 2017 performance report, provides its world class, 24/7 monitored InTouch Telehealth Network, comprised of regulated telehealth systems, clinical workflow solutions and software, and managed services to hospitals and healthcare systems for the delivery of clinical care, anytime, anywhere. Today, InTouch Health supports more than 130 healthcare systems, 7,700 registered network users and 1,780 care locations around the world as they deploy telehealth programs across their enterprises. InTouch Health has surpassed 1,680,000 network sessions, which includes 940,000 telehealth virtual care sessions over the InTouch Telehealth Network, and is forecasted to manage more than 300,000 clinical sessions in the next year.  To learn more, please visit: www.intouchhealth.com

About Mission Health

Mission Health, based in Asheville, North Carolina, is the state’s sixth-largest health system. For the fifth time in the past six years, Mission Health has been named one of the nation’s Top 15 Health Systems by Truven Health Analytics, an IBM Company and part of IBM Watson Health in 2017. We are the only health system in North Carolina to achieve this recognition. Mission Health operates six hospitals, numerous outpatient and surgery centers, post-acute care provider CarePartners, long-term acute care provider Asheville Specialty Hospital, and the region’s only dedicated Level II trauma center. With approximately 12,000 team members and 2,000 volunteers, Mission Health is dedicated to improving the health and wellness of the people of western North Carolina. For more information, please visit mission-health.org or @MissionHealthNC.

About Jefferson Health

Jefferson Health, home of Sidney Kimmel Medical College, is reimagining health care in the greater Philadelphia region and southern New Jersey. Jefferson’s dedicated team of doctors, nurses, health professionals and staff provides a range of primary to highly-specialized care through 14 hospitals (three Magnet®-designated for nursing excellence), more than 50 outpatient and urgent care locations, the NCI-designated Sidney Kimmel Cancer Center and the JeffConnect® telemedicine program. Jefferson’s academic health center, Thomas Jefferson University Hospitals, Inc., is recognized by US News & World Report as #16 on the 2017-18 Best Hospitals Honor Roll.  Jefferson Health’s mission is to improve the health of those patients and communities it is privileged to serve through safe, effective, equitable, compassionate care.

SANTA BARBARA, Calif., February 5, 2018 – InTouch Health, the leading enterprise telehealth platform, has officially been awarded the KLAS Category Leader distinction for Virtual Care Platforms in the “2018 Best in KLAS: Software & Services” report. This latest designation comes in addition to InTouch Health’s recognition as the highest-rated vendor in KLAS’ October 2017 specialty report on “Telehealth Virtual Care Platforms.”

The Category Leader designation is reserved for vendor solutions that lead select market segments in which at least two products meet a minimum level of KLAS Konfidence. InTouch Health bested competitors with a final score of 90.1 out of 100. The organization also received a “Konfidence Level” of two out of three, meaning more than 20 unique organizations have evaluated the company’s solution.

“We are proud to be named the 2018 KLAS Virtual Care Platforms Category Leader as the highest ranking vendor,” said Joseph M. DeVivo, InTouch Health CEO. “Our top priority is to deliver the world’s most secure, reliable and scalable telehealth solution to our customers, so they can deliver state-of-the-art, life-saving care to patients every day. To hear from our customers and from KLAS, that we deliver upon and beyond our promise only proves our continued commitment to excellence, innovation, and high quality care.”

The company’s success can be attributed to unrivaled customer support for providers who chose their solutions as well as network reliability and the ease of IT integration and implementation, as referenced in the KLAS Telehealth Virtual Care Platforms 2017 report. The InTouch Health Telehealth Network enables clinicians to deliver the highest quality virtual care in high and low acuity settings across service lines, such as behavioral health, cardiology, neurology (telestroke), infectious disease, endocrinology, wound care and rheumatology.

About InTouch Health

InTouch Health, the 2018 KLAS Category Leader for Virtual Care Platforms, provides its world class, 24/7 monitored InTouch Telehealth Network, comprised of regulated telehealth systems, clinical workflow solutions and software, and managed services to hospitals and healthcare systems for the delivery of clinical care, anytime, anywhere. Today, InTouch Health supports more than 130 healthcare systems, 7,700 registered network users and 1,780 care locations around the world as they deploy telehealth programs across their enterprises. InTouch Health has surpassed 1.68 million network sessions, which includes 940,000 telehealth virtual care sessions over the InTouch Telehealth Network, and is forecasted to manage more than 300,000 clinical sessions in the next year.  To learn more, please visit: www.intouchhealth.com

About KLAS

KLAS is a data-driven company on a mission to improve the world’s healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS and the insights we provide, visit www.KLASresearch.com.

SANTA BARBARA, Calif., February 8, 2017 – InTouch Health, with its leading enterprise telehealth platform, and DECISIO Health, a healthcare company that drives personalized proactive real-time clinical decision support for acute-care provider systems for early recognition and intervention of clinical decompensation, today announced a partnership to integrate DECISIOInsight with the InTouch Telehealth Platform. The integration enables clinicians to remotely manage high-risk patients at the bedside or remotely using DECISIO’s easily accessible clinical surveillance data visualization platform, DECISIOInsight, embedded within InTouch Health’s telehealth platform and devices.

“Built on our proprietary, cloud-based network, the InTouch Operating System powers telehealth by enabling clinicians to connect with patients from the highest to the lowest acuity settings, including the home. Key partnerships allow InTouch Health to extend the reach and functionality of our OS into more care locations, giving health systems a single virtual care platform,” said Joseph M. DeVivo, InTouch Health Chief Executive Officer. “We are excited to partner with DECISIO Health to create the first, bunkerless teleICU solution with real-time monitoring to help save more lives, while also making it easier to implement a much more cost effective solution.”

Using this new integrated capability, hospitals can proactively set their enterprise or unit focused monitoring protocols based on a range of high-risk conditions and the system will send out meaningful real-time alerts to the clinical team members via tablets, smartphones or pagers when critical thresholds or predictive patterns are detected. The clinical team can immediately review the patient’s real time personalized physiological data and “bundles of care” protocols for Sepsis, EGDT, CAUTI, CLABSI, VAP, Renal, Neuro Worsening, PRx, VTE, and others to promote compliance for improved patient outcomes.  Additionally, DECISIOInsight allows the clinician to visualize the trending of labs and vitals clearly, as well as the medications that have been administered or need to be.

“DECISIOInsight proactively identifies risks and reduces time to intervention using real-time clinical surveillance with data visualization to improve clinical outcomes, lower the cost of care, improve the patient & family experience, and drive toward significant efficiencies that enhance the clinician work experience,” said Eric Quiñones M.D., DECISIO Health’s  Chief Medical Officer. “Integrating this ability with InTouch Health’s network, especially their TeleICU, TeleSepsis, and other Tele specialty capabilities, enables hospitals to detect a critical event early and immediately connect the patient with a specialist, improving both the quality and cost of care by preventing avoidable life-threatening complications.  In critical and emergent care, it is all about early recognition and a swift intervention.”

About InTouch Health

InTouch Health, the 2018 Best in KLAS Category Leader for Virtual Care Platforms, provides its world class, 24/7 monitored InTouch Telehealth Network, comprised of regulated telehealth systems, clinical workflow solutions and software, and managed services to hospitals and healthcare systems for the delivery of clinical care, anytime, anywhere. Today, InTouch Health supports more than 130 healthcare systems, 7,700 registered network users and 1,780 care locations around the world as they deploy telehealth programs across their enterprises. InTouch Health has surpassed 1.68 million network sessions, which includes 940,000 telehealth virtual care sessions over the InTouch Telehealth Network, and is forecasted to manage more than 300,000 clinical sessions in the next year.  To learn more, please visit: www.intouchhealth.com

About DECISIO Health

DECISIO Health is a healthcare software company that helps acute-care provider organizations continually improve their clinical processes. By combining real time and trending data with a hospital's own protocols, healthcare professionals are able to more easily assess the current state of a patient and more easily adhere to the hospital's standard of care. Based on technology developed at the University of Texas Health Center, the Class II FDA cleared DECISIO Health’s Clinical Surveillance Data Visualization platform, DECISIOInsight, gathers data from existing hospital monitoring systems to intelligently display the most current and valuable information in one easy-to-view location. Additionally, with their clinical analytics component of DECISIOInsight organizations are able to identify the clinical operational gaps in care in order to improve their processes and practices.  Decisio Health was named as a finalist in the 2015 Fierce Innovation Awards: Healthcare Edition and the 2016 Seton Healthcare: The Future of Care: Healthcare Innovation Awards. For more information please visit www.decisiohealth.com.

SANTA BARBARA, Calif., February 9, 2017 – InTouch Health, the leading enterprise telehealth platform and the market leader in telestroke care, today celebrates a major policy win for the telemedicine industry. Early today, Congress passed legislation expanding Medicare reimbursement for telestroke services, one of several provisions included in the Chronic Care Act [S. 870 (115)].

"This legislation represents the first time physician payment has been enabled for the broad Medicare population and, we believe, marks the beginning of a shift in policy supportive of telehealth as a means to improve access and lower cost. We and our partners have worked hard for these changes, which will remove originating site requirements for telestroke services, expanding access to life-saving telehealth technology to 40 million previously unserved Medicare beneficiaries," said Joseph M. DeVivo, CEO of InTouch Health. "Moving forward, victims of the 550,000 strokes that occur among the Medicare population in urban settings each year will have a better chance of survival through more immediate access to specialists regardless of where they live."

This groundbreaking legislation – which also enables patients receiving home dialysis to check-in with their doctors remotely; Medicare Advantage plans to offer expanded coverage for telehealth services; and Accountable Care Organizations to have more flexibility to use telemedicine – is a promising indication of growing bipartisan support of telemedicine as a critical solution for the healthcare cost and delivery challenges that have plagued the country. InTouch Health will continue to advocate for healthcare legislation which harnesses the power of telehealth technology and digital innovation to save lives, reduce cost and dramatically improve health outcomes in the U.S.

About InTouch Health
InTouch Health, the 2018 Best in KLAS Category Leader for Virtual Care Platforms, provides its world class, 24/7 monitored InTouch Telehealth Network, comprised of regulated telehealth systems, clinical workflow solutions and software, and managed services to hospitals and healthcare systems for the delivery of clinical care, anytime, anywhere. Today, InTouch Health supports more than 130 healthcare systems, 7,700 registered network users and 1,780 care locations around the world as they deploy telehealth programs across their enterprises. InTouch Health has surpassed 1.68 million network sessions, which includes 940,000 telehealth virtual care sessions over the InTouch Telehealth Network, and is forecasted to manage more than 300,000 clinical sessions in the next year.  To learn more, please visit: www.intouchhealth.com

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