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Loyale Healthcare LLC

Lafayette, CA 94549-4387
Booth(s):  13131


With Loyale, providers spend less to collect more - all while delivering more satisfying patient experiences. Our scalable, flexible platform adapts to virtually any healthcare setting to help providers succeed in the consumer-driven healthcare marketplace. Loyale responds to patient expectations for transparency with the industry's leading patient self-serve portal. Our data-driven analytics generate personalized, evidence-based payment plans, patient communications and provider workflows to reduce patient bad debt, improve operating efficiencies and build loyalty. 

Press Releases

Leader in the emerging field of Patient Financial Engagement sees growing demand among complementary revenue cycle companies for customized end-to-end solutions that reduce costs, improve revenues and market competitiveness.

Lafayette, California

February 22, 2018

Loyale Healthcare today announced that it had promoted Grattan Smith to the role of Executive Vice President, Channel Strategies to lead in the execution of Loyale’s expanded partner initiative. Mr. Smith, a 25-year industry veteran with credentials that include leadership roles at Physician Computer Network (PCN); Siemens/Shared Medical Systems; and McKesson-RelayHealth, has led the successful execution of similar indirect business strategies.

Loyale’s partnership initiative was developed jointly by Mr. Smith and Loyale’s leadership team to respond to the rapid growth in demand for more comprehensive patient financial engagement solutions.  Serving a variety of healthcare industry providers in patient finance and revenue cycle services and solutions, Loyale has developed Loyale Inside™ a customizable version of Loyale’s Patient Financial Manager™ (PFM) designed to expand and improve partner financial performance and market competitiveness.

“When Loyale launched PFM, we knew there would be channel partner opportunities, but the interest has been explosive,” stated Loyale CEO Kevin Fleming. “Partly due to the industry’s growing awareness of the importance of patient financial engagement and partly to Grattan’s consultative expertise, it’s become clear that we and our partners have a lot to gain. We’re excited about what we’ll be able to accomplish together and fortunate to have a professional like Grattan to lead the effort.”

“I look forward to continuing my interactions with business partners, assessing their needs, and helping them enhance their overall offerings,” added Mr. Smith.  “Loyale Inside™ will enable our business partners to address their clients’ needs of increasing patient-pay collections, reducing costs, and improving the overall patient experience. I’m honored to have the opportunity to play a prominent role in fulfilling Loyale’s commitment to this important market.”

About Loyale  

Loyale Healthcare is reinventing the way healthcare providers engage financially with their patients. Since 1990, Loyale companies have helped providers in the healthcare and higher education industries connect with their customers more meaningfully and more successfully. By empowering healthcare providers to treat a patient’s experience with the same level of care devoted to the patient’s clinical experience, Loyale Healthcare Turns Patient Responsibility into Lasting Loyalty. Based in Lafayette, California, Loyale serves healthcare providers across the U.S.

Configurable platform selected to enable Parallon to continue delivering superior patient engagement and improved financial performance to its clients.

Loyale Healthcare today announced the rollout of Loyale Patient Financial Manager (PFM) in 2018 to select Parallon clients including 170 HCA hospitals and associated employed physicians across the United States. Parallon expects the configurable platform to enhance the delivery of superior patient engagement and improved financial performance for its clients.

Loyale generates personalized financial plans for patients and provides the ability to consolidate payments into a single financial experience. The solution enables workflow optimization and improved financial performance when combined with operational best practices. Parallon selected Loyale from among several established and emerging revenue cycle and patient engagement solution providers because of its comprehensive technology platform and ability to scale, customize, integrate and adapt its agile solution. 

"Parallon is committed to industry-leading quality of service and patient experience, and our relationship with Loyale is a key part of our patient financial engagement strategy going forward. We're confident that the Loyale leadership team has the expertise to deliver a solution that furthers these goals," stated Eric Ward, president and CEO of Parallon's Business Performance Group. 

"Loyale is deeply honored to have earned the right to work with Parallon, an industry leader and innovator that has set a high standard of performance. We are committed to providing large healthcare networks, hospitals, ambulatory services and medical groups with the powerful business solutions needed to win in the increasingly consumer-driven healthcare marketplace of today and tomorrow. We are tightly focused on a greatly improved patient financial experience and the associated tangible provider benefits of improved operating margins, cash flow and cost management. In effect, financial fuel for healthcare's clinical mission," commented Loyale CEO Kevin Fleming.

About Parallon
Parallon is a leading provider of tailored healthcare revenue cycle services. Parallon partners with hospitals and healthcare systems to optimize the financial health of its clients by addressing complex challenges spanning the revenue cycle. Together with its affiliates, Parallon employs more than 16,500 professionals and serves nearly 600 hospitals and 3,000 physician practices. An affiliate of Parallon holds an equity investment in Loyale Healthcare. Visit www.parallon.com or follow @ParallonConnect on Twitter.