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Consumer expectations are changing. We can see it in our customers, in our patients, in ourselves. Goodbye sign here, hello swipe right. Goodbye engagement at the point of care, hello engagement everywhere. Goodbye going to care, hello care coming to me. Exceptional healthcare providers respond to these new consumer expectations by exceeding them.
The third annual HIMSS User Experience Forum focuses on Building a 21st Century Healthcare Consumer Strategy. The event explores and draws from disruptive ideas, the latest innovations and the most prominent challenges shaping user experience and consumer behavior in health care and beyond. It aims to provide attendees with actionable takeaways to improve their customer's experience of their product or service and to learn how to build both a forward-facing consumer strategy and earn loyalty of patients as they don new roles of "consumers" and "partners" in today's era of value-based care and consumerism. Speakers include: