Susan Kapraun is a Service Delivery Manager at Mayo Clinic. She received a B.S. degree in Chemical Engineering from Purdue University, and has worked in multiple industries and technology areas. Her experience includes work in the pharmaceutical industry, as well as in the microelectronics and storage industries, and her roles have included support engineering, testing, project management, and resource management, all of which have provided excellent background in the setup and management of an enterprise support model. Her current position involves management of the technology and support teams responsible for delivery of Synchronous Video services in collaboration with Mayo’s Connected Care organization.