HIMSS17 TOOK PLACE IN ORLANDO, FL

YourTurn: Does your Help Desk Need Help?

February 21, 2017 — 10:00AM EST - 11:00AM EST
Orange County Convention Center
Room: W300
Session ID: 
YT5
Continuing Education Credits: 
CAHIMS
1.00
CPHIMS
1.00

Description

There are significant similarities between the infrastructure required to run and manage both a small hospital and a large healthcare system. This means the scope of help desk staff must be similar as well; in size and expertise. Coupling that with the burden of 24x7x365 coverage for these critical operations can be overwhelming. The cost alone is staggering, and retention becomes an issue as even the best staff can tire of on-call, weekend, and holiday coverage.

Speaker(s): 

WHERE THE BRIGHTEST MINDS

in health and IT meet.

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