Using Data to Increase Capacity in Ambulatory Care
February 22, 2017 — 10:00AM - 11:00AM EST
Orange County Convention Center
Patient populations are rapidly increasing across all outpatient settings, with provider organizations struggling to keep pace. The trend today is to build new brick and mortar to accommodate more patients, yet health systems are doing so with little data to support the necessity or inform design. In an extreme case study that holds lessons for any organization struggling with capacity, the COO of Nor-Lea Hospital District shares how their clinic dealt with a 78% increase in patient population over just two years. Learn how the clinic used real-time locating system (RTLS) technology to gather data on wait times, room utilization, provider time with patients and more, and how they used this data to engage staff for process and workflow improvement. The results are impressive; the clinic increased capacity by nearly 50% in the same footprint, while using the same data to plan a new clinic building that has won awards for workflow and design.
Explain how Real-time Locating Systems (RTLS) gather operational data such as wait times, room utilization, provider time with patients, etc.
Recognize how operational data can be used to engage staff for process and workflow improvement
Discuss specific, data-based improvements that can increase capacity in an ambulatory setting