User-Centered Design of a Mobile ePrescription Service
12:00pm - 1:00pmFriday, March 9
Las Vegas - Venetian Convention Center
User-centered design, while already utilized in several technologically-focused industries, is a relatively new topic to the healthcare sector. We present the development steps of a mobile service that allow citizens of Veneto Region, Italy, to manage their drug prescription, dispensing and remote renewal request. A set of methods has been introduced to address users' needs, co-design the mobile app and evaluate its usability. Despite the challenges faced, related in particular to the negotiation of design issues between users, technical team and developer, the mobile app resulted usable (95.4% of task completed) and perceived as user-friendly. The process also led to an early definition of a methodological and organizational framework for user-centered design of healthcare mobile solutions in Veneto Region.