Telehealth Workforce - Unique Competencies and Opportunities
February 23, 2017 — 12:00PM - 01:00PM EST
Orange County Convention Center
The American Hospital Association reports that in 2013, 52 percent of hospitals utilized telehealth, and another 10 percent were beginning the process of implementing telehealth services. Avera Health began offering eConsult specialty services in 1993, and today the specialists are conducting almost 10,000 visits per year in 126 sites. It was in 2003-2009 when Avera’s telehealth program took off by adding three unique and complex service lines placing a lot of stress on the health system’s IT team who was already supporting 330 locations in 100 communities, including the support of Meditech implementations and other technology and informatic initiatives. It’s not only a technical skill set that is required with telehealth, but also a mentoring and teaching skill set as IT began to work with a variety of rural hospitals and specialty physicians. Today, the Avera eCARE team has built a dedicated team of IT professionals, including a CIO specific to the telehealth initiatives, to help ensure the growth and support of the network.
Describe the unique challenges and opportunities of developing a telehealth IT team within a health system
Explain the approach to mentoring rural originating sites in building their own telehealth proficiencies
Share our experience and evolution of supporting a 10-state, multi-system, multi-specialty telehealth network