Setting the Org Chart on Fire: Why We Started Over
February 20, 2017 — 01:30PM EST - 02:30PM EST
Orange County Convention Center
Continuing Education Credits:
Healthcare IT organizations are constantly being asked to do more with less in a time when advances in healthcare technology are exploding. Further complicating the issue is lackluster or missing IT governance processes and IT department structures that are reminiscent of 30 years ago.
Carilion Clinic shares their journey of redesigning the way they deliver IT services with a focus on the patient and user experience. The session will cover the complete redesign of Carilion’s IT department to better align with organizational needs and operational leader expectations. Learn how they achieved better user satisfaction and employee engagement through an approach to redesign that put IT staff in the driver’s seat.