HIMSS17 TOOK PLACE IN ORLANDO, FL

Off the Hook: Decreasing Medication Workflow Distractions through Use of Native EHR Messaging

February 19, 2017 — 08:00AM EST - 05:00PM EST
Orange County Convention Center
Session ID: 
PSNI11

Description

A single interruption increases risk for error by 12.5%. Over one shift, 88% of phone calls logged by pharmacy were non-emergent. Utilizing existing tools, scripting, and workflow redirection we were able to reduce non-emergent calls to 41%. As a bonus, nursing satisfaction with pharmacy responsiveness to medication requests increased significantly.

Learning Objectives: 

  • Describe the impact of interruptions and distractions on the ability to safely complete medication orders
  • Discuss how the use of an EHR messaging tool can significantly decrease non-emergent phone calls to pharmacy
  • Outline how improved message management by pharmacy can increase nursing satisfaction with pharmacy's response to medication requests

Audience: 

Nurse, CNO, CNIO

WHERE THE BRIGHTEST MINDS

in health and IT meet.

JOIN US