WHERE THE BRIGHTEST MINDS in health and IT meet.

Innovation in Hospital Communication

February 21, 2017 — 01:00PM EST - 02:00PM EST
Orange County Convention Center
206A
Session ID: 
108

Description

This session will demonstrate how an organization dramatically improved clinical communication by integrating their voice-activated badge system, EHR and bed management application to enable real-time, HIPAA-compliant voice communication between caregivers and timely alerts about patient status changes. Initially intended to simply ensure HIPAA-compliant texting, the project overhauled the entire communication workflow and replaced the standard (but highly inefficient) hub-and-spoke model that requires all communication to flow through a centralized call center to connect clinicians. In its place, they have built a responsive and integrated system that enables direct communication between caregivers and real-time alerts from their EHR. The results have been remarkable, including streamlining the communication process by over 60%, shortening discharge duration by nearly 10% and dramatically reducing noise on the floor by eliminating internal overhead paging.

Learning Objectives: 

  • Assess the risks of poor and inefficient clinical communications in terms of patient safety, confidentiality and HIPAA compliance
  • Identify the most efficient and effective methods for communicating specific clinician-to-clinician information, including secure text messages, alerts, two-way or one-to-many conversations
  • Evaluate the impact of enhanced clinical communication on both the provider experience/satisfaction and the patient experience/satisfaction
  • Compare the “standard” to the “streamlined” communications workflow that reduces the clinical communication process from 10-12 steps to approximately four
  • Measure the ROI across several areas, including patient safety, timeliness of care, clinician satisfaction and patient satisfaction

Audience: 

CIO, CTO
Nurse, CNO, CNIO
Physician, CMO, CMIO

Speaker(s): 

Level: 

Intermediate

WHERE THE BRIGHTEST MINDS

in health and IT meet.

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