This session will demonstrate how an organization dramatically improved clinical communication by integrating their voice-activated badge system, EHR and bed management application to enable real-time, HIPAA-compliant voice communication between caregivers and timely alerts about patient status changes. Initially intended to simply ensure HIPAA-compliant texting, the project overhauled the entire communication workflow and replaced the standard (but highly inefficient) hub-and-spoke model that requires all communication to flow through a centralized call center to connect clinicians. In its place, they have built a responsive and integrated system that enables direct communication between caregivers and real-time alerts from their EHR. The results have been remarkable, including streamlining the communication process by over 60%, shortening discharge duration by nearly 10% and dramatically reducing noise on the floor by eliminating internal overhead paging.
Assess the risks of poor and inefficient clinical communications in terms of patient safety, confidentiality and HIPAA compliance
Identify the most efficient and effective methods for communicating specific clinician-to-clinician information, including secure text messages, alerts, two-way or one-to-many conversations
Evaluate the impact of enhanced clinical communication on both the provider experience/satisfaction and the patient experience/satisfaction
Compare the “standard” to the “streamlined” communications workflow that reduces the clinical communication process from 10-12 steps to approximately four
Measure the ROI across several areas, including patient safety, timeliness of care, clinician satisfaction and patient satisfaction