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WHERE THE BRIGHTEST MINDS in health and IT meet.

Innovation in Hospital Communication

February 21, 2017 — 01:00PM EST - 02:00PM EST
Orange County Convention Center
Room: W206A
Session ID: 
108
Continuing Education Credits: 
CME
1.00
CNE
1.00
ACPE
1.00
ACHE
1.00
CAHIMS
1.00
CPHIMS
1.00
ABPM LLSA
1.00

Description

This session will demonstrate how an organization dramatically improved clinical communication by integrating their voice-activated badge system, EHR and bed management application to enable real-time, HIPAA-compliant voice communication between caregivers and timely alerts about patient status changes. Initially intended to simply ensure HIPAA-compliant texting, the project overhauled the entire communication workflow and replaced the standard (but highly inefficient) hub-and-spoke model that requires all communication to flow through a centralized call center to connect clinicians. In its place, they have built a responsive and integrated system that enables direct communication between caregivers and real-time alerts from their EHR. The results have been remarkable, including streamlining the communication process by over 60%, shortening discharge duration by nearly 10% and dramatically reducing noise on the floor by eliminating internal overhead paging.

Learning Objectives: 

  • Assess the risks of poor and inefficient clinical communications in terms of patient safety, confidentiality and HIPAA compliance
  • Identify the most efficient and effective methods for communicating specific clinician-to-clinician information, including secure text messages, alerts, two-way or one-to-many conversations
  • Evaluate the impact of enhanced clinical communication on both the provider experience/satisfaction and the patient experience/satisfaction
  • Compare the “standard” to the “streamlined” communications workflow that reduces the clinical communication process from 10-12 steps to approximately four
  • Measure the ROI across several areas, including patient safety, timeliness of care, clinician satisfaction and patient satisfaction

Audience: 

CIO, CTO
Nurse, CNO, CNIO
Physician, CMO, CMIO

Speaker(s): 

Level: 

Intermediate

WHERE THE BRIGHTEST MINDS

in health and IT meet.

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