Improving Productivity and Efficiency in Clinic Documentation
February 22, 2017 — 11:30AM - 12:30PM EST
Orange County Convention Center
The need to see an increasing volume of patients, provide the best quality of care, document extensively, and satisfy numerous requirements forced improvements in clinician workflows. With a growing reliance on technology, providers are spending more time interacting with the computer and less time with patients; this change in interaction has contributed to decreased patient satisfaction. A project to reduce inefficiencies related to EHR use, increase communication with referring providers and PCPs and improve the patient experience set out as a corporate goal with a pilot in the division of orthopedics. The goal of this project was intended to review the workflow and template design of the EHR and through vendor recommendations, standardization and provider input, to create a tool that allowed for more time to be spent face to face with a patient rather than a computer screen. With the implementation of these changes, data shows that we achieved improvements in both patient and provider domains in outpatient orthopedic surgery.
Identify the challenges of engaging clinicians in workflow improvement
Compare the various improvement methods taken by the project team to achieve the project goals
Evaluate the benefits of the EHR improvements on the clinician documentation and communication workflows