Session ID: 
48

Improving Healthcare Through Co-Design

1:30pm - 2:30pm Tuesday, March 6
Las Vegas - Venetian Convention Center
Palazzo L

Description

“Patients First” is the guiding principle of Cleveland Clinic and is defined as safe, high-quality care, in the context of patient satisfaction and value. As home to over 50,000 employees and 6.6 million annual patient visits – our ability to deliver innovative, efficient, and collaborative design and care is essential. This can only be accomplished through partnership with patients and caregivers; co-designing programs, processes and facilities that support clinical care. This session will share how we co-designed partnership with patients, support persons and employees to support a vision of “Patients First” and providing relationship-centered care. It will outline how we moved beyond the boardroom to design healthcare together as a community. We will detail specific steps taken to co-design partnership that puts patients and caregivers at the center, strategies utilized to capture core values, features of the co-designed program, unexpected elements and future directions.

Learning Objectives: 

  • Describe a process to co-design partnership that incorporates patients’, caregivers’ and employees’ perspectives
  • Outline strategies including human-centered design, survey and data analysis that capture core values to integrate into a co-designed program
  • Identify ways a healthcare system can partner with patients and caregivers to improve healthcare
  • Recognize the impact of starting with patients and caregivers perspectives in co-designing healthcare programs, processes, and facilities

Speaker(s): 

Clinical Psychologist, Director, Design and Best Practice,
Office, Patient of Experience, Cleveland Clinic
Scientific Director, Patient Experience Research,
Cleveland Clinic
Continuing Education Credits: 
CAHIMS
1.00
CME
1.00
CNE
1.00
CPHIMS
1.00
PDU
1.00

Audience: 

C-Suite
Nurse, CNO, CNIO
Physician, CMO, CMIO

Level: 

Intermediate

WHERE THE WORLD
CONNECTS FOR HEALTH