Improving Customer Experience: Innovative Strategies and Solutions
February 21, 2017 — 08:30AM EST - 09:30AM EST
Orange County Convention Center
Continuing Education Credits:
We need to exceed consumers’ expectations—both to attract patients and to keep them loyal. But what exactly do consumers want? And what should you prioritize first? This session will review best practices and pitfalls collated by the HIMSS Innovation Committee to provide attendees with a thorough review of the steps necessary to help their own organizations drive consumer-focused innovation.