Healthcare Consumerism: Understand the Person Behind the Patient
February 22, 2017 — 11:30AM EST - 12:30PM EST
Orange County Convention Center
Continuing Education Credits:
Consumers are demanding an unprecedented level of personalization in every facet of their lives. This increasing demand challenges healthcare companies to think of patients as consumers, to see the person behind the patient. This session will discuss how to leverage insights and preferences to tailor the patient experience at every touchpoint. Organizations will share how they invested in cloud, mobile, social technology to transform engagement and empower patients to take a more active role in their care.
Explain the components of implementing cloud, mobile, and social technology to personalize the patient experience
Share how organizations are using analytics to capture insights for continuous engagement
Discuss how to empower patients to stay connected in their care by engaging them with targeted health information on any device