Healthcare Adverse Events and Patient-Provider Communication
February 20, 2017 — 03:00PM EST - 04:00PM EST
Orange County Convention Center
While Health IT may improve health operations and outcomes, this research explored additional factors that can influence rates of healthcare associated infections (HAIs) and Adverse Drug Events (ADEs). Elderly and minority patients have significantly higher rates of HAIs and ADEs. For surgical patients, the HAI and ADE risk increases sharply with age. Using multiple data sources including 100,000+ patient abstracts, a model was developed to identify select hospital characteristics for association with HAIs and ADEs while controlling for patient characteristics. A 34% reduction in the odds of HAI was associated with surgical patients in hospitals with a 10 percentage point higher medicine communication measure. Patients had fewer HAIs and ADEs when treated in hospitals with favorable ratings of patient-provider communication. This finding suggests that hospitals in which providers communicate in clear and actionable ways with their patients may achieve better outcomes and have fewer adverse healthcare events.
Recognize the role played by patient-provider communication in reducing healthcare associated infections and adverse drug events
Differentiate characteristics of patients and hospitals that may be associated with higher risk for HAIs and ADEs
Compare your organization's patient-provider communication scores to industry benchmarks