HIMSS17 TOOK PLACE IN ORLANDO, FL
February 19-23, 2017
Realizing that traditional, telephonic care management alone was not enough to drive the desired outcomes in patient engagement, patient health outcomes and care management productivity, Blue Cross and Blue Shield of Nebraska (BCBSNE), the largest health plan in the state of Nebraska, deployed a mobile care management approach to better engage patients in care management and clinical services. With this model, care managers work with patients through a mobile application on their smartphones or tablets that facilitates asynchronous communication and a personalized daily care plan. This solution has had positive results on patient engagement, self-care, ease of communication between patient and clinician and health outcomes. This mobile-enabled approach has had a profound effect on patients, care managers, and the organizational mindset toward patient engagement innovation.