HIMSS17 TOOK PLACE IN ORLANDO, FL
February 19-23, 2017
According to Gallup, more than half of Americans asked have a somewhat or very negative view of the healthcare industry. Factors like a wait time, exam time, lack of price transparency, complicated bills and more all play a role in the overall patient experience. In a value-based reimbursement environment, patient populations with chronic disease care needs demand a radically different heath care experience than the one they are currently receiving. In the closing keynote of the HIMSS17 UX Forum, patients from multiple difference experiences will discuss tactics health care organizations can utilize in delivering a delightful and empathetic care experience for patients and their families.