Demanding a Delightful Care Experience for Patients
February 20, 2017 — 01:30PM EST - 02:30PM EST
Orange County Convention Center
According to Gallup, more than half of Americans asked have a somewhat or very negative view of the healthcare industry. Factors like a wait time, exam time, lack of price transparency, complicated bills and more all play a role in the overall patient experience. In a value-based reimbursement environment, patient populations with chronic disease care needs demand a radically different heath care experience than the one they are currently receiving. In the closing keynote of the HIMSS17 UX Forum, patients from multiple difference experiences will discuss tactics health care organizations can utilize in delivering a delightful and empathetic care experience for patients and their families.
Appraise the impact patient satisfaction has on a value-based care reimbursement model
Describe tactics health care organizations from a variety of care settings use to provide a great patient user experience (UX)
Identify how health care organizations can immediately begin to improve their patient user experience (UX)