Creating Considered Consumer Experiences: What Can We Learn from Other Industries?
8:30am - 9:30amWednesday, March 7
Las Vegas - Venetian Convention Center
Every patient’s interaction with wellness and health care today is judged in part on the basis of expectations set by the best organizations in retail, consumer technology, hospitality industry, financial services, entertainment, and other areas where expert players have made a science and an art of customer service and user experience. Recognizing the opportunity to source inspiration and open up thinking to models outside health care, this 2-part masterclass aims to reveal transferable insights from outside the industry to help your organization balance “high touch” with “high tech” to design delightful patient experiences.