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WHERE THE BRIGHTEST MINDS in health and IT meet.

Create and Scale an Enterprise Telehealth Support Model

February 23, 2017 — 10:30AM EST - 11:30AM EST
Orange County Convention Center
Room: W208C
Session ID: 
219
Continuing Education Credits: 
CME
1.00
CNE
1.00
CAHIMS
1.00
CPHIMS
1.00
ABPM LLSA
1.00
ACHE
1.00

Description

Small-scale telehealth services and telehealth support structures have been successfully used at Mayo Clinic for over thirty years, but creating and scaling an enterprise support model for an emergency telehealth service in a large, integrated delivery system has proved extremely challenging. Telehealth is an evolving care delivery platform built by connecting those existing technology and care services in new ways. Those new connections among existing services made creating and scaling an enterprise support model for telehealth challenging at Mayo Clinic. The organization cannot diffuse services across the enterprise until a centralized support structure is in place. A model was needed to streamline resources, processes and better manage telehealth program effectiveness.

Learning Objectives: 

  • Utilize a structured approach for identifying level of support needed
  • Employ methods for facilitating multidisciplinary collaboration needed for enterprise level Telehealth deployment
  • Design and develop tools and structures to operationalize the support model
  • Implement an initial support model with core structures and functions
  • Measure model effectiveness and use results to inform improvement and expansion

Audience: 

Senior IT Executive
IT Professional
Management Engineer and Process Improvement Prof.

Level: 

Intermediate

WHERE THE BRIGHTEST MINDS

in health and IT meet.

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