Create and Scale an Enterprise Telehealth Support Model
February 23, 2017 — 10:30AM EST - 11:30AM EST
Orange County Convention Center
Continuing Education Credits:
Small-scale telehealth services and telehealth support structures have been successfully used at Mayo Clinic for over thirty years, but creating and scaling an enterprise support model for an emergency telehealth service in a large, integrated delivery system has proved extremely challenging. Telehealth is an evolving care delivery platform built by connecting those existing technology and care services in new ways. Those new connections among existing services made creating and scaling an enterprise support model for telehealth challenging at Mayo Clinic. The organization cannot diffuse services across the enterprise until a centralized support structure is in place. A model was needed to streamline resources, processes and better manage telehealth program effectiveness.