WHERE THE BRIGHTEST MINDS in health and IT meet.

Consumerism: Strategies to Meet New Market Demands and Rising Expectations

February 19, 2017 — 02:00PM EST - 03:00PM EST
Orange County Convention Center
304E
Session ID: 
INV5
This session is part of a special program called Innovation Symposium: Innovation of Things - What’s in Your Toolbox for New Care Models?. Extra fees and registration may be required.

Description

Innovative technologies have potential to transform healthcare into a customer-centric industry, whereby consumers get what they value: cost, quality & experience. Meeting the demands of consumerism requires new information and IT. Providers, IT leaders & consumers must develop new IT-enabled strategies, and identify priorities and budget for new requirements.

Learning Objectives: 

  • Describe the behavioral and health care patterns of passive and active healthcare consumers
  • Address how expectations differ by patient archetypes Dive into the business case for competing on the basis of consumer experience
  • Share strategic imperatives to establish a consumer-focused value proposition, set a high standard of transparency and increase consumer loyalty, including the consumers point of view
  • Highlight new and established technologies required to support these strategic imperatives

Audience: 

CIO, CTO
C-Suite
Physician, CMO, CMIO

Speaker(s): 

WHERE THE BRIGHTEST MINDS

in health and IT meet.

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