Innovative technologies have potential to transform healthcare into a customer-centric industry, whereby consumers get what they value: cost, quality & experience. Meeting the demands of consumerism requires new information and IT. Providers, IT leaders & consumers must develop new IT-enabled strategies, and identify priorities and budget for new requirements.
Describe the behavioral and health care patterns of passive and active healthcare consumers
Address how expectations differ by patient archetypes Dive into the business case for competing on the basis of consumer experience
Share strategic imperatives to establish a consumer-focused value proposition, set a high standard of transparency and increase consumer loyalty, including the consumers point of view
Highlight new and established technologies required to support these strategic imperatives