Connected Care: Enhancing Veteran Access and Experience
February 21, 2017 — 02:30PM EST - 03:30PM EST
Orange County Convention Center
Tangerine Ballroom, F3
Continuing Education Credits:
In 2003, VA launched its first patient health portal to better equip veterans with the health information they need to live healthier lives. Since then, VA’s patient engagement strategy has continuously evolved to meet the changing needs of veterans, providers and the healthcare system. VA’s digital health strategy is clear: increase access, information sharing, communication, coordination, efficiency, quality, safety and patient-centeredness. VA has learned how veterans want to access information and communicate with their care team, what the drivers for technology adoption really are and how changing patient demographics drive health systems to further integrate their digital strategy with in-person care. This session will look beyond the technologies; e.g., e-visits, mobile apps, kiosks and My HealtheVet, and discuss what worked, what didn’t and what we’ve learned. If you’ve wondered, “How do I scale these technologies across my system?”, this session is for you.