Chat with a Doctor: On-Demand, Asynchronous Physician Advice
4:00pm - 5:00pmWednesday, March 7
Las Vegas - Venetian Convention Center
Facing constant pressure to keep up with demand for access, and the desire to provide our members rapid access to medical advice and care, Kaiser Permanente Colorado sought a virtual care solution that could instantly address their patients needs and augment other telehealth options. KP Colorado launched Chat with a Doctor in Nov 2016. The solution is presently only available to KP Colorado members. The chat service allows members to instantly connect with a KP doctor via a platform like instant message. Chat with a Doctor has been very well received and volume is growing rapidly. Specialized pediatric, Ob/Gyn, and pharmacy chat channels have been developed, non-medical services will also be brought into chat functionality. The asynchronous nature of the communication allows physicians to handle multiple simultaneous chat threads, leveraging the physician’s time and creating efficiencies not attainable in other 1:1 encounters, thereby producing a high-resolution low-cost care channels.