A Call to Action: From Improving Process to Improving Systems
February 20, 2017 — 03:00PM EST - 04:00PM EST
Orange County Convention Center
The need for change is well understood throughout healthcare – so why is positive, effective and sustainable change so elusive? Perhaps we need a broader view of "information and management systems" that includes the people and processes, as well as the technology, of the healthcare organization. To achieve our ambitious yet essential objectives in the face of such complexity, we must improve the process of process-improvement itself, by transforming it into systems-improvement. This session explores the importance of sociotechnical systems as models for explaining, predicting and improving results; it identifies & analyzes sample sociotechnical systems in healthcare; and it illustrates how improving those systems holistically could accomplish what process-improvement alone cannot. It also discusses how some long-standing practices and assumptions in healthcare – including how we understand and delegate responsibilities – might merit re-examination and redesign from a systems approach.
Explain the importance of sociotechnical systems as models
Identify and analyze sociotechnical systems throughout healthcare
Differentiate between process-improvement and system-improvement