WHERE THE BRIGHTEST MINDS in health and IT meet.

The Best Exotic Marigold Hospital: Hilton Digital Experience

February 20, 2017 — 01:30PM - 02:30PM EST
Orange County Convention Center
Session ID: 


When healthcare entrepreneur and consultant Leonard Kish said “Patient engagement is the blockbuster drug of the century,” he summed up the power of engagement to improve health outcomes. But the inpatient hospital experience can sap a person of autonomy and control, making it more difficult to engage patients in their own care. How can we give back that sense of autonomy to hospitalized patients and inspire them to be responsible for their own care?Hilton Hotels has reimagined the guest experience, using digital tools to give guests a greater sense of autonomy, to offer more personal choices and to reduce “friction” inherent in travel. Many of these tools can be used in hospitals to increase the feeling of control and autonomy for patients and family members and reduce the stress and confusion inherent in a hospital stay. By learning lessons from the hotel industry, healthcare organizations can increase the sense of control and personalize the hospital stay in ways that result in more positive and more powerful patient engagement.

Learning Objectives: 

  • Develop an understanding of the way that increasing patient autonomy results in greater patient satisfaction and engagement.
  • Explain the digital apps and tools used in the hotel industry and help attendees understand the way these tools can be incorporated into a hospital setting to increase patient engagement and patient satisfaction.
  • Review the use of tablet apps for patients/families and the functionality that can enhance patient engagement
  • Demonstrate the cost efficiencies and improved staff motivation that can result from use of consumer digital engagement tools.
  • Explain how to use a patient/family survey tool to get real-time feedback and identify problems before they show up in your HCAHPS scores


Physician, CMO, CMIO
Nurse, CNO, CNIO




in health and IT meet.