John Muir Health (JMH) pursued aggressive strategies in improved care delivery, expanded physician services, market growth, and customer engagement over the last few years. By understanding the key drivers of IT cost and ensuring strong processes were in place to manage those drivers, JMH controlled and optimized their current IT investments as well as drove alignment with their strategic objectives. Through their use of industry benchmarking and peer comparisons, they were able to identify opportunities for cost efficiency that led to 8% reduced in costs and improved IT service performance.
Explain the key components driving IT costs and investments
Evaluate essential controls needed to rightly manage cost
Analyze IT Costs using industry benchmarking and peer comparisons
Identify common areas in IT where cost efficiencies can be obtained