Benchmarking and Iterative Usability Testing: A Case Study
11:30am - 12:30pmThursday, March 8
Las Vegas - Venetian Convention Center
This topic is based on the work that the Veterans Health Administration (VHA) Human Factors Engineering (HFE) team did for VHA’s Office of Connected Care over a 14-month period to assist with the design of the new My HealtheVet (MHV) Patient Portal. This speakers will cover the benefits of combining benchmarking studies with iterative user testing during website design to provide rapid feedback in concert with agile sprints. This session will describe the three parts involved in the process: 1) the creation and execution of a baseline usability test (UT), 2) iterative testing using targeted, quick studies in step with the Agile cadence, and 3) periodic summative usability testing leveraging baseline benchmarks to measure changes in Veterans’ effectiveness, efficiency, and satisfaction.