FAQ
General Information
Cancellations/Refunds/Payment Adjustments
On-Site Information
General Information
- When is the early bird registration deadline?
Monday December 5, 2011 11:59 pm (CST)
- I registered, but have not received a confirmation. How do I get another one sent to me?
Please call the HIMSS registrar, Experient, at 866.229.2386 or 301.694.5243 to request a confirmation letter. You may also request by email to himss@experient-inc.com.
- I registered, but I'd like to add additional events to my registration. How can I do that?
You can return to the registration web site and select add optional events option or you may call the HIMSS registrar, registrar, Experient, at 866.229.2386 or 301.694.5243 to update your registration over the phone.
- Can I bring a spouse or guest to the program?
Yes, however guests and spouses must register for the full conference or daily registration in order to attend any functions at Sand Expo and Convention Center.
- Is there a special guest category for spouses in advance or onsite?
No, spouses/guests have to register as a full conference or daily registrant to gain access to the exhibit floor. No Exceptions. Guest tickets can be purchased for special events.
- Is there an age limit at the HIMSS conference or events?
Yes, all registrants including spouses or guests must be 21 years of age or older to attend the HIMSS conference and events.
- I need a letter in order to obtain a Visa, who do I contact?
You will be asked to fill out a Visa letter during the online HIMSS12 registration process. An official invitation on HIMSS letterhead will be sent you. If you have questions regarding this process, please contact the HIMSS registrar, Experient, at 866.229.2386 or by email to himss@experient-inc.com.
- May I register for the education and exhibit hall separately?
Yes. You may opt for a Single Day registration, which allows access to all education sessions and the exhibit hall for Tuesday, Wednesday or Thursday, or an Exhibit Hall only pass which includes admittance to the exhibit hall on Thursday.
- I can no longer attend the conference, can I send a substitute?
Yes, however the substitute must pay any difference in registration rate based on membership status. Example: If you are a member and they are not, the registration difference must be paid. Please send the substitute's information in writing to the HIMSS registrar, Experient, at himss@experient-inc.com. If the substitution takes place on-site they must bring a letter on company letterhead verifying the substitution.
- How does a registrant receive a preliminary program in the mail?
Please refer all requests to the HIMSS web site for conference information, or call HIMSS to request at 312-664-4467.
- Does my HIMSS conference registration include admittance to Monday educational programs?
No, there is an additional fee for all Monday programs, however when you register for the full conference and any symposium, you will receive an automatic $100 discount off your registration fees (excludes workshops). Discount applies to full paid conference registration only and is not available for students, single day or exhibit hall only passes.
- Can a registrant sign up for just the CIO Forum, Symposiums or Workshops and not HIMSS?
Yes. These selections are available on their own under Optional Events on the registration site.
- Is the Awards Banquet included in the fee for the convention?
No, the Awards Banquet is not included with the convention fee and is an optional event.
- What is the cut-off for exam registration? How is exam registration handled after the cut-off has passed?
CPHIMS Exam registrations will be accepted through online registration until February 7, 2012. The CPHIMS Exam fee is $270 for HIMSS Organizational Affiliate Members; $300 for all other HIMSS Members; and $375 for non-members. These fees are non-refundable and non-transferable to another person or another administration.
- How many CME credits are provided and for what courses?
HIMSS will have this information available in November/December on the web site. Until then, direct all correspondence to Gail Rice at grice@himss.org.
- Can a registrant receive their show program in advance of the show?
HIMSS does not mail any show programs in advance because they are not printed until a few weeks prior to the conference. The registrants can view the info on the HIMSS website or wait to receive it in their tote bag onsite.
- Do HIMSS members have to be registered for the convention before they can book their hotel in the HIMSS block?
No, they can book their hotels at the HIMSS rate before they are even registered for the convention. We actually encourage them to do so as hotel rooms fill up fast.
- What do I need to do to qualify for the student rate?
To qualify for the student rate, undergraduate applicants must be enrolled in no less than twelve (12) hours of classes during the spring semester of 2012. Graduate students must be enrolled in no less than nine (9) hours of classes during the spring semester of 2012 to qualify for the student rate. In order to complete registration, a copy of a Current Full-Time Class Schedule is required. Once registered please fax to 301.694.5124 or email to himss@experient-inc.com. Please note, your badge will state “Student” at the bottom.
Cancellations/Refunds/Payment Adjustments
- What if a person has registered using their personal credit card and then wants to switch to a corporate card or check?
HIMSS allows registrants to switch from employee paid to company paid, thus showing a refund on the attendee record. The company would have to send in a check and then the registrant will receive a refund check. A letter must accompany the company check explaining what happened so HIMSS knows how to apply the funds and issue the refund check.
- What if a registrant cancelled and calls the next day to re-instate their registration?
HIMSS does not allow cancelled registrants to re-instate their original registration. They must re-register again at the rate for that time and provide new payment.
- When will I receive my refund?
If you cancel and are entitled to a refund, expect the refund within 30 days. Faxed and Website registrations must be charged to Visa, MasterCard, American Express or Discover. No purchase orders are accepted. All refunds will be issued back to the original payment type. Cash payments will be refunded by check.
- If I cancel, can I transfer my events or membership to another person from my company?
HIMSS allows registrants to substitute if they send it in writing, but does not allow the original person to cancel his registration then transfer to another record. The substituted person will not be entitled to the membership. Membership is non-transferable and non- refundable.
- What is the policy for checks that are received after any of the published cut-off dates?
We will accept any checks received up to a week after the published cut-off date at the previous price. After that, they will be keyed as a balance due.
- What is the cancellation policy for attendees that only register for a symposium and don't pay for the full conference?
Full conference registrations, exhibit hall only passes, single day registrations and events only registration, less a $100 cancellation fee, are refundable if submitted in writing to himss@experient-inc.com or by modifying your current registration online and selecting the option to cancel your registration on or before Monday, January 23, 2012.
- What is the cancellation policy?
Full conference registrations, exhibit hall only passes, single day registrations and events only registration, less a $100 cancellation fee, are refundable if submitted in writing to himss@experient-inc.com or by modifying your current registration online and selecting the option to cancel your registration on or before Monday, January 23, 2012. Registrations and cancellations received after Monday, January 23, 2012, are not refundable. You cannot reinstate a registration after you cancel it. HIMSS membership fees are non-refundable and non-transferable. If you cancel and are entitled to a refund, expect the refund within 30 days. Faxed and Website registrations must be charged to Visa, MasterCard, American Express or Discover. No purchase orders are accepted. All refunds will be issued back to the original payment type. Cash payments will be refunded by check.
On Site Information
- What are the registration hours?
- What are the Exhibit Hall hours?
- Where do I pick up my badge?
If pre-registered and selected to have your badge mailed in advance, you will receive your badge and event tickets in the mail starting approximately two weeks before the conference. If for some reason you do not receive your badge in the mail or if you register after the cut-off date February 1, 2012, please print out your registration confirmation with your bar-code on it and you will be able to collect your badge at any self registration kiosk onsite.
- What is the dress code for the convention?
The dress code for the show is smart business casual.
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