Frequently Asked Questions (FAQs)
Where is HIMSS17 located?
HIMSS17 will take place in Orlando, Florida from February 19 – 23 and will be located at Orange County Convention Center (West Building).
When is the early bird registration deadline?
Monday, December 5, 2016 (11:59 pm CST).
I registered, but have not received a confirmation. How do I get another one sent to me?
Please call the HIMSS registrar, CompuSystems, at (855) 326-8342 to request a confirmation letter. You may also request by email to firstname.lastname@example.org.
I registered, but I'd like to add additional events to my registration. How can I do that?
You can return directly to the registration website to edit your current registration by using the email address and log in you designated. You may also call the HIMSS conference registrar, CompuSystems, at (855) 326-8342 or email email@example.com to update your registration.
Is there an age limit at the HIMSS conference or events?
Yes. All registrants, including spouses or guests, must be 21 years of age or older to attend any portion of the HIMSS conference and events.
What is the address to mail checks to?
Make checks payable to*:
6923 Eagle Way
Chicago, IL 60678-1672
* Please reference your registration confirmation number on your payment.
I'm a first time attendee; do you have any tips for me?
Consider joining in on one of our two preconference webinars, date and time TBD.
You may also consider sitting in on one of our First-Timer Orientation Sessions onsite at HIMSS17. These sessions will take place on Sunday, February 19 from 11:30 am – 12:30 pm EST and Monday, February 20 from 10:30 am – 11:30 am EST.
The orientation sessions are designed to answer your questions about the myriad offerings at HIMSS17 so you can take advantage of everything the conference has to offer.
I need a letter in order to obtain a Visa. Whom do I contact?
You may download a copy of the official HIMSS17 invitation letter from the International Travelers' web page. You may also request a Visa during the online registration process.
Is the Awards Gala included in the fee for the convention?
No. The Awards Gala is not included with the convention fee and is a paid optional event.
Do HIMSS members have to be registered for the convention before they can book their hotel in the HIMSS block?
No. Hotels can be booked at the HIMSS rate before registering for the convention. We actually encourage booking in advance as hotel rooms fill up fast. Book your hotel now.
OnPeak is the official HIMSS Housing Bureau. All reservations should be made directly through onPeak.
What do I need to do to qualify for the student rate?
To qualify for the student rate, you must submit proof of full-time status during the online registration process. Full-time status is defined as:
- Certificate program: minimum of 12 non-credit hours
- Associate or Undergraduate: minimum of 12 credit hours
- Graduate: minimum of 9 credit hours
- Postdoc or fellowship program
- Residency program
Individuals applying for the student rate may not hold a full-time equivalent (FTE) position.
Eligibility for student membership differs from the eligibility for the student conference rate.
Proof of status includes the following credentials: transcript, letter from department chair on official university letterhead, copy of class schedule for Spring Semester of 2017 (Student ID alone is not an acceptable form).
Please note, your badge will say “Student” at the bottom.
I registered as a Speaker, what happens next?
Your registration will be placed in a PEND status until approval is received by HIMSS Staff for verification of your speaker status for the conference. You will hear from the HIMSS Professional Development staff if more information is needed to process your request. Once your status has been verified you will receive a separate notice of confirmation of your registration for HIMSS17. Your registration is not complete until you receive a verified confirmation email.
Symposia/ Workshop/Specialty Programs/ Exhibit Hall
May I register for the education and exhibit hall separately?
Yes. You may opt for a single day registration, which allows access to all education sessions and the exhibit hall on Monday, Tuesday or Wednesday. You may also register for an exhibit hall pass that includes admittance to the exhibit hall on Wednesday only. Please note: The HIMSS exhibition floor is not open on Thursday.
Does my HIMSS conference registration include admittance to Sunday educational programs?
No. There is an additional fee for all Sunday programs; however, when you register for the full conference and any symposium, you will receive an automatic $100 discount off your registration fees. Discount applies to full paid conference registration only and is not available for students, single day or exhibit hall only passes.
Can I register for an optional educational event and/or symposium and NOT the HIMSS Conference?
Yes. These selections are available on their own under Optional Events on the registration site by selecting “Events Only” as your registration type.
Spouse or Guest Registration
Can I bring a spouse or guest to the program?
Yes. However, guests and spouses must register for the full conference or daily registration in order to attend any functions at the Orange County Convention Center.
Is there a special guest category for spouses in advance or onsite?
No. Spouses/guests have to register as full conference or daily registrants to gain access to the exhibit floor. No exceptions. Guest tickets can be purchased for special events.
Cancellation Policy/Refunds/Payment Adjustments/Substitutions
What is the cancellation policy for full conference registrations, exhibit hall only passes, single day registrations, events only and preconference symposia and workshops?
On or Before Monday, January 23, 2017: These registrations, less a $100 cancellation fee, are refundable only if submitted in writing to firstname.lastname@example.org.
After January 23, 2017: Registrations and cancellations received after January 23 are not refundable.
- You cannot reinstate a registration after you cancel it.
- HIMSS membership fees are non-refundable and non-transferable HIMSS Star Service is non-refundable.
Please note: Registration cancellations will not automatically update your hotel reservation. (Please refer to the Hotel Cancellation and Refund Policy here).
When will I receive my refund?
If you cancel and are entitled to a refund, expect the refund within 7 to 14 business days. Registrations must be charged to Visa, MasterCard, American Express or Discover. No purchase orders are accepted. All refunds will be issued back to the original payment type.
What is the policy for checks that are received after any of the published cut-off dates?
We will accept any checks received up to a week after the published cut-off date at the previous price. After that, they will be keyed as a balance due.
What if a registrant cancelled and calls the next day to reinstate their registration?
HIMSS does not allow cancelled registrants to reinstate their original registration. They must re-register again at the rate for that time and provide new payment.
What if a person has registered using their personal credit card and then wants to switch to a corporate card or check?
HIMSS allows registrants to switch from employee-paid to company-paid, thus showing a refund on the attendee credit card. These requests can be emailed to email@example.com. The company must send in a check before the registrant can receive a refund.
I can no longer attend the conference. Can I send a substitute?
Yes. However, the substitute must pay any difference in registration rate based on membership status. Your substitute must first register themselves and pay the fee associated with their registration. Once this is complete, please send the substitute's registration ID to the HIMSS registrar, CompuSystems, at firstname.lastname@example.org. Your account will be cancelled and your fee refunded. If the substitution takes place on-site, the substitute must bring a letter on company letterhead verifying the substitution.
Certification: CAHIMS and CPHIMS
What is the cut-off for the CPHIMS and CAHIMS Exam registration? How is the Exam registration handled after the cut-off has passed?
CPHIMS and CAHIMS Exam registrations will be accepted through the HIMSS17 online registration until February, 15 2017. Exam fees are outlined in the table below. Exam fees are non-refundable and non-transferable to another person or another administration. No Exam registrations will be accepted after February 5, 2017.
HIMSS Organizational Affiliate Member
HIMSS Member, Corporate Member or Student Member
(HIMSS Chapter Only Members are not eligible for the Member rate.)
How many CME credits are provided and for what courses?
This information will be available in October/November on the conference website. Until then, correspondence can be directed to Jan Lugibihl at email@example.com.