Turning Collections into Customer Care for Satisfaction, Engagement and Revenue Improvement

February 27, 2014 | 10:30 AM - 11:30 AM ET

Education Session 210
Description:
With 38 million new patients coming into the market under the ACA, provider organizations are faced with the challenge of managing care for an influx of individuals with high deductible plans. Hear how one provider organization combined IT and best practices to improve outcomes, reimbursement, patient satisfaction and ACA readiness.
Speaker(s):
Level:
Introductory
Objectives:
  • Identify best practices for automating the patient payment cycle to maximize reimbursement for services rendered
  • Create a patient-service oriented culture in your organization via consistent, meaningful and clear communication with patients
  • Apply payment policies and technology that will enable your organization to reduce costs, while improving patient satisfaction and outcomes in a post-ACA era of healthcare
Location:
Room 300

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